At 369 Siam Elite, we understand that travel plans can change. We are committed to providing our customers with a clear, fair, and transparent refund process. Please review the following terms regarding cancellations and refunds.
Flight Cancellations by the Airline
If your flight is canceled by the airline, 369 Siam Elite will assist you in requesting a refund or alternative travel arrangement. The refund amount will depend on the airline’s policies, ticket conditions, and applicable fare rules.
Customer-Initiated Cancellations
If you choose to cancel your flight or travel service, the refund will be processed according to the cancellation and fare conditions of the airline or service provider. Some tickets may be partially refundable, while certain fares may be completely non-refundable.
Refund Eligibility
Refund eligibility depends on the specific terms and conditions of your booking. Customers must meet the applicable cancellation deadlines and requirements established by the airline, hotel, tour operator, or other service provider.
Refund Processing Time
Refund processing times vary depending on the airline, service provider, and original payment method. Although we will process eligible refund requests as promptly as possible, it may take several weeks for the refunded amount to be credited to your account.
How to Request a Refund
To request a refund, please contact the 369 Siam Elite customer service team and provide your booking reference, passenger details, and reason for cancellation. Our team will guide you through the refund process and required documentation.
Non-Refundable Services
Certain services, including booking fees, administrative charges, promotional fares, ancillary services, or other specified products, may be non-refundable. Customers are advised to review the applicable terms before confirming their booking.
Non-Refundable Services
Certain services, including booking fees, administrative charges, promotional fares, ancillary services, or other specified products, may be non-refundable. Customers are advised to review the applicable terms before confirming their booking.
Special Circumstances
Refund requests arising from exceptional circumstances, such as medical emergencies or other unforeseen events, may be reviewed on a case-by-case basis. Supporting documentation may be required, and approval will remain subject to the relevant airline or service provider’s policies.
Refund Status & Communication
369 Siam Elite will keep customers informed about the progress of their refund request whenever updates are available. Processing timelines may depend on the airline, supplier, bank, or payment provider.
Policy Updates
This Refund Policy may be updated from time to time to reflect changes in airline policies, supplier terms, applicable regulations, or business practices. Customers should always refer to the terms and conditions applicable to their specific booking.
For any refund-related questions or assistance, please contact 369 Siam Elite customer service.